PES 2012 Privacy Policy – Protecting Malaysian Players' Data

1Introduction – Our Commitment to Your Privacy

Pes 2012 takes the privacy of all players and platform users seriously. As an online casino and Sports Betting platform operating in the Malaysian market, we recognise that your trust depends greatly on how we handle the personal information you share with us.

This Privacy Policy has been drawn up to comply with high data protection standards and to ensure that you as a player pes 2012 have a clear understanding of your rights and how your information is managed. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We encourage you to read this Privacy Policy in full. If any section is unclear or you have concerns about how we handle your data, please contact the pes 2012 us via live chat or email at support@pes2012.click. We are committed to responding to all privacy-related enquiries within 48 business hours.

2Personal Information We Collect

Pes 2012 only collect information that is strictly necessary to provide our services safely and efficiently. The categories of information we collect are as follows:

Information you provide directly:

• Full name as stated on your Malaysian identity card (MyKad).
• An active Malaysian phone number for account verification and communications.
• A valid email address for notifications and official communications.
• Date of birth for age verification (we only accept players aged 18 and above).
• Malaysian bank account or e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as a copy of your MyKad, bank statement, or proof of address when required.

Automatically collected information:

• IP address and approximate location information.
• Device type, operating system and web browser information used to access pes 2012.
• Activity logs including betting records, casino game sessions, and login and logout times.
• Platform usage data including pages visited, clicks, and time spent in specific sections of the pes 2012 platform.
• Cookies and similar tracking technologies (detailed further in Section 6).

3How We Use Your Information

Personal information collected by pes 2012 used solely for legitimate purposes directly related to providing our services to Malaysian players. These purposes are as follows:

Pes 2012 uses your information to ensure a safe, fair, and personalised gaming experience. For example, your betting records help us detect suspicious activity and protect your account from unauthorised access. Platform usage data also helps us understand which features are most popular among Malaysian players — such as EPL football betting, BWF badminton, and Live Casino — so we can continue improving the platform pes 2012.

If you have agreed to receive marketing communications from pes 2012, we will use your email or phone number to send you information about the latest promotions, deposit bonuses, special match offers and platform updates. You may withdraw this consent at any time by contacting our support team.

4Sharing Information with Third Parties

Pes 2012 do not sell, rent, or trade players' personal information to any third party for their own marketing or commercial purposes. However, under the following limited circumstances, we may need to share your information:

• Payment service providers: Information required to process your deposits and withdrawals through approved Malaysian e-wallet and banking providers. These providers are bound by strict confidentiality agreements.
• Casino game providers: The minimum technical data required by pes 2012's Live Casino and table game providers to ensure a smooth gaming experience. No financial or full identity information is shared.
• Legal requirements: Where required by law, court order or a competent Malaysian authority, pes 2012 may be obligated to disclose certain information. We will notify you of any such disclosure unless prohibited by law.
• Fraud prevention: In cases involving fraud, money laundering, or other unlawful activities, information may be shared with the relevant authorities or associated fraud prevention agencies.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity, provided that equivalent or stricter privacy standards are maintained.

5Data Security & Protection Measures

Pes 2012 implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Key safeguards we employ include:

• 256-bit SSL Encryption: All data transmitted between your browser and the pes 2012 platform is encrypted using 256-bit SSL encryption — the same technology used by leading Malaysian banking institutions.
• Secure password storage: pes 2012 account passwords are never stored in plain text. We use a strong hashing algorithm to ensure that your actual password cannot be retrieved — even by our own staff.
• Two-factor authentication (2FA): An additional layer of security is available for your pes 2012 account via OTP verification sent to your registered Malaysian phone number.
• Suspicious activity monitoring: The pes 2012 system continuously monitors account activity and will send an alert if a login is detected from an unusual location or device.
• Financial data segregation: Player funds are held in separate accounts and are never commingled with the company's operating capital. This ensures your money remains secure even in the event of operational issues.
• Staff training: All pes 2012 staff with access to user data undergo regular privacy and data security training.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in safeguarding your account pes 2012 your account by using a strong password, not sharing your login credentials with anyone, and logging out of your account on shared devices.

6Cookies & Tracking Technologies

Platform pes 2012 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you visit the pes 2012 website.

Types of cookies used by pes 2012:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting pes 2012 platform functionality.
• Performance Cookies: Collects information on how users interact with the pes 2012 platform, including the most frequently visited pages and any errors encountered. This information is used to improve the platform.
• Functional Cookies: Allows the pes 2012 platform to remember your preferences — such as language, display settings and game choices — so you don't have to reconfigure them each time you log in.
• Analytics cookies: Helps us understand platform usage patterns in aggregate, anonymised form for the purpose of improving pes 2012 services.

7Data Storage & Retention

Pes 2012 retain your personal information for as long as your account remains active or as long as necessary to provide services to you. The following are the general data retention guidelines we practise:

• Active account data: Retained for as long as your pes 2012 account remains active, and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years for legal compliance, accounting, and AML requirements — this is the standard requirement under Malaysia's financial industry regulations.
• Support communication records: Retained for 2 years from the date of your last interaction, enabling us to provide consistent support to pes 2012 players.
• Security logs: Retained for 12 months for investigation purposes in the event of a security incident.
• Marketing data: Retained until you withdraw your consent to receive marketing communications from pes 2012.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with pes 2012's standard procedures. If you close your account and request data deletion, we will process that request while taking into account any legal obligations that may require us to retain certain records for a period specified under Malaysian law.

8Your Personal Data Rights

As a player pes 2012, you have certain rights regarding the personal information we hold about you. These rights include:

To exercise any of the rights above, contact the pes 2012 at support@pes2012.click by stating the right you wish to exercise along with your account information. We will process your request within 30 business days and may require identity verification before processing sensitive requests.

9Third-Party Links & Services

Platform pes 2012 may contain links to third-party websites or services, such as Malaysian e-wallet payment providers and casino game providers. This Privacy Policy applies solely to the pes 2012 platform and does not cover the privacy practices of any third parties.

When you use a third-party payment provider such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX to make a deposit or withdrawal at pes 2012, you will also be subject to that provider's privacy policy. We encourage you to read the privacy policies of all third-party services you use in connection with your pes 2012 account.

10Changes to This Privacy Policy

Pes 2012 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material changes to this Privacy Policy will be communicated to you via:

• In-platform notification on pes 2012 upon your next login.
• Email to the address registered to your pes 2012 account for significant changes.
• Update the "Last Updated" date at the top of this Privacy Policy page.

We encourage you to review this Privacy Policy periodically. Your continued use of the pes 2012 after the changes are published means you accept the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your pes 2012 account by contacting our support team.

Previous versions of the pes 2012 Privacy Policy are available upon request by contacting us at support@pes2012.click, should you need them for reference or comparison purposes.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way pes 2012 handle your personal information, please reach out to us through the following channels:

• Email: support@pes2012.click (for privacy enquiries and data rights requests)
• Live Chat: Available directly on the pes 2012 platform, 24 hours a day, 7 days a week in Bahasa Melayu
• WhatsApp: For enquiries that require sharing documents or screenshots

Privacy team pes 2012 committed to responding to all privacy-related enquiries within 48 business hours. For requests requiring identity verification or involving access to large volumes of data records, processing may take up to 30 business days. We will contact you within 5 business days to acknowledge receipt of your request and provide an estimated processing timeframe.

Pes 2012 values the trust you place in us as a player on our platform. We are committed to protecting your privacy and ensuring your experience at pes 2012 remain safe, secure, and enjoyable for all our Malaysian players.